The data controller cannot perform any type of control over the information entered in the “Message” field; therefore, users are advised to be cautious about the data they input, especially if it pertains to their own health or that of third parties. Mandatory fields are marked with an asterisk (*) and are necessary to respond to the user.
To respond to requests for information submitted by Users.
Article 6(1)(b) GDPR – the processing is necessary for the performance of pre-contractual measures taken at the request of the data subject.
For the entire time necessary to respond to users’ requests and to properly manage any subsequent requests from the same user.